99xx Privacy Policy – Our Commitment to Protecting Your Data

99xx is a trusted online entertainment platform for gamers in Bangladesh. Our platform offers a wide range of gaming options including slots, fish games, bingo, Sports Betting, and Live Casino — all in one place. When you use 99xx, certain information is naturally shared with us.

This Privacy Policy explains what data 99xx collects, why it is collected, how it is used and stored, and what rights you have over your information. This policy is related to 99xx's Terms and Conditions, and we recommend reading both together.

By using the 99xx platform, you are considered to have accepted this Privacy Policy. If you have any questions, please contact our support team.

99xx collects two types of data — what you provide directly, and what is automatically collected while you use the platform.

• Information you voluntarily provide during registration is collected directly.
• Some data is collected automatically while you use the platform, through cookies and tracking technologies.
• Transaction confirmation data is received from the payment gateway.
• A copy of your national ID or passport may be requested for KYC verification.

99xx only collects your data for specific, legitimate purposes. Collecting unnecessary or excessive information is against our policy.

• Account management: To manage registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• KYC and age verification: To prevent minors from accessing the platform.
• Fraud Prevention: To detect multiple accounts and suspicious activity.
• Responsible Gaming: To monitor gaming behavior and provide support to players showing signs of problem gambling.
• Support Services: To resolve your issues quickly and effectively.
• Promotions & Bonuses: To provide you with offers and bonuses tailored to your preferences.

All collected data is used to support 99xx's internal operations. Each use case is outlined in detail below.

• User experience data is analyzed to improve our platform's services.
• Important account-related information is sent via email or SMS.
• To keep you informed about new games, bonuses, or promotions (you can opt out at any time).
• To identify and resolve technical issues on the platform.
• To meet legal obligations, such as compliance with anti-money laundering regulations.

If you no longer wish to receive promotional emails or SMS messages, simply let our support team know at any time and we will opt you out. Note that essential account-related messages will still be sent.

99xx never sells your personal data. In limited cases, information may be shared with trusted third parties — and only to provide services to you.

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket — used solely for processing transactions.
• Game Provider: Licensed game companies — minimal data shared for game operation purposes.
• Law enforcement agencies: Data may be disclosed under court order or other legal obligations.
• Cybersecurity Partners: To detect and prevent fraudulent activity.

Before sharing your data with any third party, we ensure they comply with our privacy standards. They may only use your data for the specific purpose it was shared.

99xx uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: These are essential for maintaining login sessions and ensuring account security.
• Performance Cookies: To analyze which parts of the website are most used and improve our services accordingly.
• Functionality Cookies: To remember your preferred language and settings.
• Security Cookies: To prevent fraud and CSRF attacks.

You can disable cookies at any time through your browser settings. Keep in mind that disabling certain essential cookies may cause some platform features to stop working.

99xx follows the highest industry security standards to protect your data. Our technical and administrative safeguards work together to defend your information against all known threats.

• 256-bit SSL/TLS encryption — all data transfers are fully secured.
• AES encryption for stored data — all information on our servers is encrypted.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing.
• Automatic alerts triggered when a suspicious login is detected.
• Staff access to data is restricted to the minimum necessary (Least Privilege Principle).

You have certain fundamental rights over your personal data. 99xx respects those rights and is here to help you exercise them.

To exercise any of the rights above, email our support team. We aim to respond within 30 business days.

99xx does not retain your data beyond what is necessary. How long your data is kept depends on the type of information and applicable legal requirements.

• Account information: For the duration the account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Up to 7 years, in accordance with anti-money laundering regulations.
• KYC documents: Retained for up to 5 years following verification.
• Gaming Log: Up to 3 years — for dispute resolution purposes.
• Support Conversations: Up to 2 years after the last interaction.
• Cookies data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, your data is permanently deleted or anonymized.

99xx is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Date of birth verification is mandatory during registration.
• Accounts are not activated unless age is confirmed through the KYC process.
• If a minor's data is identified, it is deleted immediately.

99xx reserves the right to update this Privacy Policy at any time. Users will be notified on the platform before any changes take effect.

• For significant changes, registered members will be notified by email.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.
• Previous versions are available upon request from our support team.

We recommend checking this page regularly, especially if you use 99xx on a regular basis.

Contact us with any questions, complaints, or data-related requests regarding our Privacy Policy. We're available 24/7, 7 days a week.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Response Time: Typically within 24 hours.